Terms & Conditions — The Complete Guide to Using the Golden Bets Platform

01General Terms & Eligibility

Golden Bets is an internationally licensed online Sports Betting and casino platform built exclusively to serve Bangladeshi members. These Terms and Conditions ("Terms") apply to all users of the Golden Bets website and mobile app.

By creating an account on Golden Bets or using the platform, you are deemed to have fully read, understood, and agreed to these terms and conditions.

Golden Bets reserves the right to modify these terms and conditions at any time. Notice will be posted on the website before any changes take effect. Continued use of the platform following any changes will be considered acceptance of the updated terms.

02Account Registration & Eligibility

To open an account with Golden Bets, the following conditions must be met:

• You must be at least 18 years old. A national ID card or passport may be requested as proof of age.
• Each individual may operate only one account — multiple accounts are strictly prohibited.
• All information provided at the time of registration must be accurate, truthful, and up to date.
• Golden Bets reserves the right to close an account at any time if the information provided is found to be false or incomplete.
• To update any account details, please contact our support team.

Your account login credentials (email, password, OTP) are strictly personal and confidential. Sharing this information with or allowing any third party to access your account is strictly prohibited.

03Deposits, Withdrawals & Payments

Golden Bets currently accepts and processes payments in Bangladesh through bKash, Nagad, and Rocket.

• Withdrawals are sent to the same number used for the original deposit.
• Golden Bets reserves the right to request additional verification for any suspicious transactions.
• Withdrawing while a bonus is active may result in the bonus being cancelled.
• Golden Bets is not responsible for any fees charged by your bank or mobile operator.

04Betting Rules & Restrictions

Please read the following rules carefully before placing any bets on Golden Bets:

• The minimum bet amount is ৳10. Maximum limits vary by event and market.
• Once a bet is confirmed, it generally cannot be cancelled — please take extra care when placing Live Betting wagers.
• If a match or event is cancelled, the associated bet will be voided and the stake refunded.
• Golden Bets reserves the right to void any bet where incorrect odds were displayed due to a technical error.
• Arbitrage betting — placing bets on both sides of an outcome to gain an unfair advantage in Sports Betting — is strictly prohibited.

Using any software, bots, or automated tools to manipulate the betting system is strictly prohibited. If such activity is detected, the account will be suspended immediately and any associated winnings will be forfeited.

05Bonus & Promotion Terms

Golden Bets offers a variety of bonuses and promotions, each with its own terms and conditions detailed on the respective offer page.

• Please read the wagering requirements of a bonus carefully before claiming it.
• The welcome bonus is available on your first deposit only — creating multiple accounts to claim the bonus is strictly prohibited.
• To withdraw from your bonus balance, you must first complete the required wagering (typically 5x–20x).
• If you wish to decline a bonus, please notify support before making a deposit.
• Any detected bonus abuse will result in the bonus and associated winnings being forfeited.

Golden Bets reserves the right to modify, suspend, or cancel any promotion at any time. To stay updated on active promotions, Promotions Page Check back regularly.

06Account Suspension & Closure Policy

Golden Bets reserves the right to temporarily suspend or permanently close an account at any time in the following circumstances:

• Providing false or inaccurate registration information.
• Operating multiple accounts.
• Bonus abuse or fraudulent activity.
• Violation of betting rules or use of automation software.
• Suspicious activity indicative of money laundering.
• Attempting to access the platform after a Self-exclusion request.

Upon account closure, the real-money balance (excluding bonuses) will be refunded; however, payment may be held pending during any ongoing investigation.

07Privacy & Data Protection

Golden Bets treats the protection of members' personal data as its highest priority. Our full policy on data collection, storage, and use can be found on the Privacy Policy page.

• All data transmission is secured with SSL encryption.
• Personal information is never sold to third parties.
• Information may be disclosed in response to lawful requests from law enforcement authorities.

08Responsible Gaming

Golden Bets is firmly committed to responsible betting practices. The following protective tools are always available to members:

• Set daily, weekly, or monthly deposit limits.
• A temporary account break for a set period (Cooling-off period).
• Permanent Self-exclusion option.
• Referral services for professional assistance.

For more details, visit our Responsible Gaming View page.

09Intellectual Property & Content

All content on the Golden Bets website and app — including logos, designs, text, software, and games — is protected by intellectual property rights.

• Members may access the platform for personal use only.
• Copying or distributing content for commercial purposes is prohibited.
• Automated scraping or data collection without Golden Bets' explicit permission is strictly prohibited.

10Dispute Resolution

If you have an issue with a bet or transaction, please follow the process below:

• Contact support chat first with full details. Most issues are resolved within 24 hours.
• If your issue remains unresolved, submit a formal complaint via email. You will receive a response within 72 hours.
• Golden Bets' decision shall be considered final, though third-party mediation is available.

11Limitation of Liability

Golden Bets shall not be held liable in the following circumstances:

• Losses resulting from internet outages or third-party service failures.
• Account loss resulting from a member's own negligence or sharing of security credentials.
• Temporary service disruptions caused by unexpected technical issues.
• Financial losses resulting from betting are solely the responsibility of each member.

12Changes to Terms & Contact

Golden Bets reserves the right to amend these terms and conditions, in part or in full, at any time. At least 7 days' notice will be posted on the website before any changes take effect.

If you have any questions about these Terms, please get in touch:

• Email: support@goldenbets.bio
• Live Chat: Available 24/7 in Bangla